Shipping policy
At Ayumi Wellness, we ensure that your products are packed with care and delivered safely to your doorstep.
Order Processing
- All orders are processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Once your order is shipped, you will receive tracking details via email or SMS.
Shipping Timelines
- Estimated delivery time is 3–7 business days, depending on your location.
- Delivery timelines may vary due to external factors such as weather conditions, courier delays, or regional restrictions.
- Ayumi Wellness is not liable for delays caused by third-party logistics partners.
Shipping Charges
- Shipping charges (if applicable) will be calculated and displayed at checkout.
- Any promotional free shipping offers will be clearly communicated on the website.
Address Accuracy
- Customers are responsible for providing accurate shipping details.
- Ayumi Wellness will not be responsible for delays or failed deliveries due to incorrect or incomplete addresses.
- In case a shipment is returned due to incorrect details, re-shipping charges may apply.
Damaged Shipments
- If your package arrives visibly damaged:
- Please record an unboxing video and take clear photographs.
- Contact us within 48 hours of delivery at our official support email.
- We will review and take appropriate action as per our Refund Policy.