Cancellation & Refund Policy

Ayumi Wellness

At Ayumi Wellness, we are committed to delivering high-quality products and ensuring a smooth shopping experience for our customers. Please read our cancellation and refund policy carefully before placing an order.

Order Cancellation

• Once an order is successfully placed, it cannot be cancelled.
• We do not accept cancellation requests after the order has been confirmed and processed.
• Customers are advised to review their cart, shipping details, and product selection carefully before completing the purchase.

Refund Policy

At Ayumi Wellness, we generally follow a no refund policy. However, refunds may be issued under the following circumstances:

1. Damaged Product in Transit

If your product arrives damaged due to transit:

• You must inform us within 48 hours of delivery.
• Clear photos and an unboxing video showing the damage must be shared as proof.
• After verification and internal review, we will assess the claim.

If the damage is verified and found to be genuine, we will issue:

• A replacement product or
• A refund, at our sole discretion.

2. Incorrect Item or Error from Our End

If you receive:

• A wrong product, or
• An item that was incorrectly packed by us

Please contact us within 48 hours of delivery with supporting proof (photos/videos). After our internal review, if the error is found to be from our end, we will arrange for a replacement or issue a refund.

Refund Processing (If Approved)

• Refunds (if applicable) will be processed to the original payment method.
• Processing timelines may vary depending on your payment provider and bank policies.

Important Notes

• Claims made after 48 hours of delivery may not be considered.
• Products damaged due to misuse, improper handling, or normal wear and tear will not be eligible for refund or replacement.
• Ayumi Wellness reserves the right to make the final decision on all refund and replacement requests.